Data Protection Information

EU GDPR (General Data Protection Regulation)
1. Controller

We, Lufthansa Technik AERO Alzey GmbH (Rudolf Diesel Strasse 10 55232 Alzey, Germany) (hereinafter also "LTAA","we", "us") wish to inform you how your personal data is processed when you use our website

If you have any further queries regarding data protection in connection with our website or the services offered, please contact our:

1.a Data Protection Coordinator:

Thomas Käufer


1.b Group Data Protection Officer for the Lufthansa Group:



2. Scope, purpose and legal basis of processing personal data

We collect and use personal data directly from our users and other sources (mentioned below) in the following situations:

2.1. Provision of the website and log file creation:

By visiting our website the system automatically records data and information about the user's computer system each time the website is accessed. The following data ("technical information") are collected:

   (1) The user´s IP address

   (2) Date and time of access

We collect and use this technical information for the purposes of (network) security (to for example ward off cyber-attacks) and to enable users to access the website from their computers.

The legal basis for the temporary storage of data and log files is Article 6(1)(f) of the EU General Data Protection Regulation (GDPR).

2.1.1. Use of cookies:

Our website uses cookies. Cookies are text files stored in the web browser or by the web browser on the user's computer system. When a user accesses a website, a cookie may be stored on the user's operating system. This cookie contains a distinctive character string which allows for unique identification of the browser when the website is accessed again.

Cookies are stored on the user's computer, which transmits these to our website. Therefore, users have full control over the use of cookies. You may disable or restrict the transmission of cookies by changing your web browser settings. Previously stored cookies can be deleted at any time. This may also be done automatically. If cookies are disabled for our website, you may no longer be able to use all of its functionality.

2.1.2 Social media plugins

On our website, we use the following social media plugins:

  • Facebook
  • Twitter
  • YouTube
  • Instagram
  • LinkedIn


The basic provision of the plugin on our website is based on our legitimate interest for marketing purposes, Art. 6(1)(f) GDPR.

2.2. Use of the services offered on our website:

We offer a range of different services on our website. We must collect and process user or customer personal data in order to perform these.

2.2.1 Contact forms:

We would like to invite you to get in contact with us to address inquiries and get in touch with a specific contact person using various contact forms.

For these purposes we ask for some of your personal data (NAME, EMAIL, PHONE) in our contact forms on condition that you agree on providing these data. 

2.2.2 LuCIS Portal (Lufthansa Customer Information System)

If you want to use our LuCIS portal to track your current orders, you must first be registered as a user by our customer service. To do this, we will need the following information from you: First name, last name, telephone number and e-mail address.

2.3. Our legitimate interest in processing personal data

If Art. 6(1)(f) GDPR forms the legal basis for the processing, our legitimate interests are, in addition to the purposes listed above:

  • To protect the company against material and immaterial damage
  • Professionalism (of our products and services)
  • Cost optimisation (control and minimisation)


2.4. Other processing commitments

If obliged to do so by law, we process personal data in order to meet duties of retention under commercial or tax law or to meet legal security requirements (such as Section 7 of the Aviation Security Act [LuftSiG]). For further information on retention periods, please refer to "Duration of the data processing".

2.5. Obligation to provide personal data

The input fields which are mandatory to be filled out for performing the requested service are marked accordingly on the website. The input is either mandatory because of legal or contractual requirements. 

3. Duration of the data processing

Your personal data are deleted as soon as they are no longer needed for the specified purposes. In certain circumstances, personal data are kept for the period of time during which claims against Lufthansa Technik AERO Alzey GmbH may be enforced (statutory limitation period of three to thirty years). Personal data are also saved to the extent that and for so long as Lufthansa Technik AERO Alzey GmbH is legally obliged to do so. Corresponding burdens of proof and duties of retention arise from, among others, the Commercial Code, Tax Code and Money Laundering Act. These prescribe retention periods up to ten years. 

4. Right to object pursuant to Art. 21 GDPR

You have the right to object, on reasons relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.

The controller shall no longer process your personal data unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or processing is necessary for the establishment, exercise or defence of legal claims.

Where your personal data are processed for direct marketing purposes, you have the right to object at any time to processing of personal data, which includes profiling to the extent that it is related to such direct marketing.

Where you object to processing for direct marketing purposes, the personal data concerning you shall no longer be processed for such purposes.

In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications. 

5. Disclosure of personal data to third parties

In order to offer you our products and services, based on our contractual obligations or in accordance with our legitimate interests, we may have to disclose your personal data to third parties internal or external to the Lufthansa Group. These recipients can be categorised as follows:

  • State agencies and bodies
  • Service providers
  • Members of the Lufthansa Technik Group


Personal data may be transmitted to third countries or international organisations as part of this. For your protection and the protection of your personal data, appropriate safeguards are provided for such data transmissions as per and in accordance with legal requirements (particularly, the use of EU standard contractual clauses) or an adequacy decision has been issued by the EU Commission (Art. 45 GDPR).

For information on EU standard contractual clauses, please visit []. The EU Commission provides the relevant information relating to its adequacy decisions at [].

We are also legally obliged to provide personal data to German and international authorities, Art. 6(1)(c) GDPR together with local and international regulations and agreements. 

6. Rights of the data subject

Lufthansa Technik AERO Alzey GmbH is committed to ensuring fair and transparent processing. That is why it is important to us that data subjects can not only exercise their right to object but also the following rights where the respective legal requirements are satisfied:

  • Right of access, Art. 15 GDPR
  • Right to rectification, Art. 16 GDPR
  • Right to erasure ("right to be forgotten"), Art. 17 GDPR
  • Right to restriction of processing, Art. 18 GDPR
  • Right to data portability, Art. 20 GDPR


To exercise your right, please email data-protection(at) In order to process your request and for identification purposes, please note that we will process your personal data in accordance with Art. 6(1)(c) GDPR.

You also have the right to lodge a complaint with a supervisory authority. The relevant supervisory authority for Lufthansa Technik AERO Alzey GmbH is:

Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz
Postfach 30 40
55020 Mainz

Hintere Bleiche 34
55116 Mainz

Phone: +49 (0) 6131 208-2449

Fax: +49 (0) 6131 208-2497

Email: poststelle(at) 

7. Consent

If you give your consent to us for processing your personal data, please note that you may withdraw this consent at any time.

If you gave this consent on the website, please visit the page where you originally gave consent or log in using your LH ID in order to withdraw consent in the settings.

In all other cases or if you have problems withdrawing your consent on the website, you can contact data-protection(at)

Please note that your consent can only be withdrawn with future effect and such a withdrawal does not have any influence on the lawfulness of past processing. In some cases, we may be entitled in spite of your withdrawal to continue to process your personal data on a different legal basis – e.g. to perform a contract. 

8. Disclaimer and limitations of these data protection notices

These data protection notices only apply to processing for the website Other websites are not covered by these data protection notices and provide their own specific data protection notices.